Briefing

What happens to an enquiry

How a message from the contact form is stored and answered.

The form asks for your name, company, email, phone if you wish, the topic and the message. You can attach a file. A confirmation is sent to you, and the team is notified at the addresses set in the admin.

If the email service fails, the enquiry is still kept and marked for a retry. We reply on business days. Do not send account passwords or card numbers.

Enquiries

Your message is stored before it is emailed

The form asks for your name, company, email, phone if you wish, the topic and the message. A confirmation is sent to you, and the team is notified at the addresses set for that purpose. If the email service fails, the enquiry is still kept.

  • We reply on business days, Monday to Friday, 08:30–18:00.
  • The note you receive is an acknowledgement, not a quotation.
  • Do not send passwords or card numbers.
An industrial loading bay

The path

From the button to a reply

This is the ordinary path. A failed email does not delete the record.

  • Check

    Required fields, and a limit on how often the form can be posted.

  • Keep

    The enquiry is stored so a person can answer it.

  • Tell

    You, and the team. Failures are marked for a retry.

Topics

Pick the closest

  1. 01

    General

    Not yet a quote.

  2. 02

    Quote

    Specification and quantity.

  3. 03

    Partnership

    Supplying us, or buying repeatedly.

  4. 04

    Media

    Published facts only.

Retention is in the privacy notice

The period is set in the admin, not invented on this page.

  • info@edatm.com if the form is the wrong route.
  • +44 7570 624325 if the matter is urgent.
  • 11 Brook House, Turkey Mill, Ashford Road, Maidstone ME14 5PP for an arranged visit.

Send the specification, not a brochure request

Write to info@edatm.com or telephone +44 7570 624325. Replies go out on business days, Monday to Friday, 08:30–18:00.